Privacy Policy

This Privacy Policy ("Policy") describes how 58qm ("the Platform", "we", "us", "our") collects, processes, stores and protects the personal information of users ("User", "you", "your") who access or use the website at https://58qm.cam and all associated services, including sports betting, live casino, slots, promotions and customer support (collectively, the "Services").

58qm is an English-language online betting and casino platform built for players across Pakistan. All account interfaces, communications and monetary values are presented in English and Pakistani Rupees (PKR) unless otherwise stated.

By creating an Account, logging in, making a deposit or otherwise using the Services, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Services immediately.

For the purposes of this Policy, the following terms shall have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, phone number, date of birth, residential address, IP address and financial details.
• "Processing" means any operation or set of operations performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure and deletion.
• "Controller" means 58qm, the entity that determines the purposes and means of Processing your Personal Data.
• "Processor" means a third party that Processes Personal Data on behalf of 58qm pursuant to a data processing agreement.
• "KYC" means Know Your Customer — the identity verification process through which users submit government-issued identification and supporting documents.
• "Cookies" means small text files placed on your device by the Platform to enable session management, preference storage and analytics.
• "Account" means the registered user account created by an individual on the 58qm platform.
• "Services" means all features, products and content made available to users through https://58qm.cam, including sports betting, live casino, promotions and support.

58qm collects Personal Data through several channels — directly from you during registration and Account use, automatically through your interaction with the Platform, and occasionally from verified third-party sources where permitted by applicable law. The specific categories of data we collect are set out in the table below.

58qm processes your Personal Data for the following purposes. In each case, we rely on one or more lawful bases as described in Section 5 below.

• Account Registration & Management: To create and maintain your Account, verify your identity, manage your profile settings and communicate important account-related information to you.
• Service Delivery: To process your bets and casino game sessions, calculate and credit winnings in PKR, apply promotional bonuses and deliver a personalised in-platform experience.
• Transaction Processing: To handle deposits and withdrawals via your chosen payment method, reconcile accounts and maintain accurate financial records.
• KYC & Fraud Prevention: To verify your identity and age in compliance with regulatory requirements, detect and prevent fraudulent activity, money laundering and bonus abuse, and protect the integrity of the platform.
• Responsible Gambling: To monitor for signs of problem gambling, enforce any deposit, loss or session limits you have set, process self-exclusion requests and reach out proactively where our systems indicate a potential issue.
• Customer Support: To respond to your queries, complaints and formal disputes through live chat, email and other support channels.
• Platform Improvement & Analytics: To analyse usage patterns, improve site functionality, optimise game and market offerings, and troubleshoot technical issues.
• Marketing Communications: To send you promotional offers, bonus notifications and platform updates via email or in-platform messages, subject to your communication preferences. You may opt out of marketing communications at any time from your Account settings.
• Legal & Regulatory Compliance: To meet obligations under applicable gaming, anti-money laundering and data protection legislation, respond to lawful requests from competent authorities and enforce our Terms & Conditions.

58qm processes your Personal Data on one or more of the following legal bases, depending on the purpose of the Processing activity:

• Contractual Necessity: Processing required to perform the contract between you and 58qm — including Account creation, transaction processing, service delivery and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC / AML requirements imposed by the operator's licensing jurisdiction and financial record-keeping obligations.
• Legitimate Interests: Processing carried out for purposes that serve our legitimate business interests — such as fraud detection, security monitoring, platform analytics and responsible gambling monitoring — provided those interests are not overridden by your rights and interests.
• Consent: Where you have given us explicit consent to process your data for a specific purpose, such as receiving marketing communications. You may withdraw consent at any time without affecting the lawfulness of Processing carried out prior to withdrawal.

58qm does not sell, rent or trade your Personal Data. We may share your data with carefully vetted third parties only in the circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Processors: To facilitate deposits and withdrawals in PKR, we share relevant transaction data with payment processing partners. This may include references to mobile wallet providers and banks used for transfers.
• KYC & Identity Verification Providers: Your identity documents and related data may be passed to certified third-party KYC service providers that verify document authenticity and perform sanctions screening.
• Casino & Sportsbook Software Providers: Game and betting outcomes, session data and account identifiers are shared with licensed third-party software providers whose games and markets are integrated into the 58qm platform, for the purpose of game operation and dispute resolution.
• Fraud Prevention & Security Services: We may share Technical Data and Usage Data with fraud detection and cybersecurity partners to protect the platform and its users.
• Regulatory & Law Enforcement Authorities: Where required by applicable law, court order or lawful request from a competent governmental or regulatory authority, 58qm will disclose Personal Data as required. We will notify you of such disclosure where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of all or part of 58qm's business, your Personal Data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

58qm retains your Personal Data only for as long as is necessary to fulfil the purposes described in this Policy, to satisfy our legal and regulatory obligations or to resolve disputes.

The following general retention periods apply, subject to the requirements of the operator's licensing jurisdiction and applicable law:

• Account and Identity Data: Retained for the duration of your Account plus a minimum of five (5) years following Account closure, in compliance with anti-money laundering record-keeping requirements.
• Financial Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, as required by financial regulatory obligations.
• KYC Documents: Retained for the duration specified by the applicable licensing jurisdiction's AML regulations, typically five (5) years from the end of the business relationship.
• Communications & Support Records: Retained for up to three (3) years from the date of the relevant communication, or longer where required for ongoing dispute resolution.
• Technical & Usage Data: Typically retained in aggregated or anonymised form for up to two (2) years for analytics purposes.
• Responsible Gambling Records: Self-exclusion and limit records are retained for the full duration of the exclusion period and for a minimum of five (5) years thereafter to prevent re-registration during the exclusion period.

When Personal Data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

Subject to the requirements of applicable data protection law and any overriding legal obligations on 58qm, you have the following rights in relation to your Personal Data:

• Right of Access: You have the right to request a copy of the Personal Data we hold about you. We will respond to verified access requests within a reasonable timeframe.
• Right to Rectification: If any of your Personal Data is inaccurate or incomplete, you have the right to request that we correct it. For basic profile data, you can make corrections directly in your Account settings.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your Personal Data — for example, where it is no longer necessary for the purpose for which it was collected and no overriding legal obligation requires us to retain it.
• Right to Restrict Processing: You may request that we restrict the Processing of your Personal Data in specific circumstances, such as while you contest the accuracy of the data or while a complaint is being investigated.
• Right to Data Portability: Where Processing is based on your consent or on contractual necessity and is carried out by automated means, you may request a copy of your Personal Data in a structured, commonly used and machine-readable format.
• Right to Object: You have the right to object to the Processing of your Personal Data where we rely on legitimate interests as the legal basis. You also have an absolute right to object to Processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where Processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of Processing carried out prior to withdrawal.

To exercise any of these rights, please contact our support team at [email protected] (plain text — not a clickable link). We will acknowledge your request within 48 hours and aim to provide a substantive response within 30 calendar days, or within any shorter period required by applicable law.

58qm uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences and to gather anonymised data that helps us understand how users interact with the site.

The following categories of cookies are used on the 58qm platform:

You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent certain parts of the Platform from functioning correctly. Disabling analytics or functional cookies will not affect your ability to use core features such as betting and the casino.

58qm implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure or destruction. Our security measures include, but are not limited to:

• TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive data, including financial records and KYC documents.
• Role-based access controls that limit internal staff access to Personal Data on a strict need-to-know basis.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Multi-factor authentication options for user Accounts.
• Automated monitoring for suspicious login activity, unusual transaction patterns and other indicators of Account compromise.

While we take robust precautions, no internet-based system is entirely immune to risk. You are responsible for keeping your Account credentials confidential and for notifying us immediately at [email protected] (plain text — not a clickable link) if you suspect any unauthorised access to your Account.

The Services are strictly for adults. 58qm does not knowingly collect or process Personal Data from individuals under the age of 18, or under the higher minimum age required by the operator's licensing jurisdiction. Where we have reason to believe that a registered User is below the applicable minimum age, the Account will be suspended immediately, the registration data will be deleted and any associated balance or winnings will be voided.

If you are a parent or guardian and believe that a person under the legal age in your jurisdiction has registered an Account on 58qm, please contact us immediately at [email protected] (plain text — not a clickable link). We will investigate the matter and take appropriate action without undue delay.

58qm reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or platform functionality. The "Last Updated" date at the top of this page indicates when the current version came into effect.

Where changes are material, we will provide reasonable notice through the Platform — such as a notice banner or an email to your registered address — prior to the changes taking effect. Your continued use of the Services after the effective date of any amendment constitutes your acceptance of the revised Policy.

We recommend that you review this Policy periodically to stay informed about how 58qm protects your Personal Data.

If you have any questions, concerns or requests relating to this Privacy Policy or to the way 58qm processes your Personal Data, please reach out to our support team through any of the following channels:

We aim to acknowledge all privacy-related queries within 48 hours and to provide a substantive response within 30 calendar days of receiving a complete and verified request. Where your request is complex or numerous, we may extend this period by a further 30 days and will notify you accordingly.